Updated on 30/11/2025

Black Croft Coffee (“we,” “us,” or “our”) is an independent, local business committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or our services.

1. Information We Collect

We collect minimal personal data necessary to run our business, improve our website, and communicate with you effectively.

• Contact Data: If you use our contact form or email us, we collect your name, email address, and the content of your message. This is used solely to respond to your inquiry.
• Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, pages viewed, and time spent on the site. This helps us understand website traffic and improve user experience.
• Customer Transaction Data: If you make a purchase in-store, we process payment information through secure, third-party systems. We do not store financial details (like full credit card numbers).

2. How We Use Your Information

We use the data we collect for the following legitimate purposes:

• To communicate with you and respond to your specific questions or requests.
• To operate and maintain our website, ensuring security and optimizing performance.
• To understand which products and services are most popular, helping us refine our homemade food and expertly crafted brews.
• To comply with legal obligations, such as accounting or tax requirements.

3. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. These help us provide a better experience and analyze how our site is used.

• Necessary Cookies: Required for the website to function securely and correctly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around our website.
• You can usually manage your cookie preferences through your web browser settings.

4. Data Sharing and Disclosure

We will never sell your personal data to third parties. We only share your information with trusted third parties who assist us in operating our website and conducting our business, such as secure hosting providers and analytics services.

These third parties are required to keep your information confidential and secure and are not permitted to use your personal data for their own marketing purposes.

5. Your Data Protection Rights (GDPR)

As a user based in the UK, you have rights under the General Data Protection Regulation (GDPR) regarding your personal data. You have the right to:

• Access: Request copies of the personal data we hold about you.
• Rectification: Request that we correct any information you believe is inaccurate or incomplete.
• Erasure: Request that we erase your personal data under certain conditions.
• Restriction: Request that we restrict the processing of your data under certain conditions.
• Object: Object to our processing of your personal data under certain conditions.

If you wish to exercise any of these rights, please contact us using the details below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version of this policy will always be posted on our website, and we encourage you to review it periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Email: hello@blackcroftcoffee.com
Telephone: 01631 000 000
Post: Black Croft Coffee, 14 George Street, Oban, PA34 5SD